A Sixty–Minute Response Time Guarantee
We provide a 60–minute response warranty for any trouble ticket or e–mail that you submit to our tech support staff. We will speedily reply to all standard queries and forward the issue to our server administrators in case any further assistance is required. If you order our Administration Services package, we will execute any of the included tasks at a time that has been agreed upon earlier.
An Excellent Customer Service
If you need any help working with the Hosting Control Panel or with any of the applications that we’ve installed on the dedicated web hosting server for you, do get in touch with our client support staff at any moment via the ticketing system. Moreover, in case you need help administering your dedicated hosting server, you can order the Administration Services package, that includes OS updates every week, installation and problem troubleshooting procedures, server monitoring and restarting procedures, backup disk space, etc.
An Easy–to–Navigate Help Area
Our Hosting Control Panel was preinstalled for each Linux dedicated hosting server. Among its functionalities is a rather convenient integrated knowledgebase that will walk you step by step on everything that you can do. Most of the help articles have video versions that demonstrate all the actions that you can perform in a highly illustrative manner. You will find the how–to articles and the video tutorials in the upper right corner of each Hosting Control Panel section.