If you are a site owner, a problem can always occur and it does not automatically have to be connected to the web hosting service. For instance, something may go wrong when you bring a software application up to date or some crucial content could be modified or erased by accident. No matter what the nature of the problem may be, you will need to contact the respective customer care team and ask them to recover a backup or to help you deal with the problem that you are experiencing. How promptly they’ll do it will predetermine the time that your websites will be unreachable. For specific websites such as social networking sites or e-shops, a continual outage duration often equals lost clients and cash. That said, it’s of critical importance that you use the services of a hosting company that offers not only a very good technical support service, but also a well-timed one.

One-Hour Response Guarantee in Shared Website Hosting

In case you are using any of our Linux shared website hosting and you’ve got an enquiry or face a certain complication, you can touch base with us 24-7-365 by opening a technical support ticket or by sending an e-mail and we promise that you will have a reply within the hour. If the issue can be sorted out, we will do it before we reply to you, whilst in case there is something that you have to do on your end, we will supply you with all the necessary details – what possible solutions to try, what settings to check, etc. Normally, you’ll receive an answer within no more than 30 minutes, which implies that waiting around for hours on end or even for more than one day to obtain help is something unthinkable. Our sixty-minute response time guarantee applies to any inquiry that you may have – technical, general or billing.

One-Hour Response Guarantee in Semi-dedicated Hosting

Because we recognize precisely how vital it is to get timely help, we guarantee that you will never need to wait for more than one hour to get a response to any support ticket that you send from your semi-dedicated server Control Panel. As it is, you will seldom need to wait for more than twenty-thirty minutes and this is valid for any issue no matter what its nature is – billing, general or technical. Besides, our tech and client support staff will be at your service 365 days a year, which is the reason why even in case you open a ticket during legal holidays, you’ll invariably obtain an instant reply, which will include the answer to an enquiry, the solution to a problem or the info necessary to solve an issue yourself – in case there’s something that you need to do on your end. If you use our services, you won't ever have to waste a whole day hanging around awaiting an answer like you would with lots of other hosting providers.