In case you’ve bought a web hosting package and you’ve got some queries with regards to a specific function/feature, or if you have experienced a certain difficulty and you require help, you should be able to touch base with the respective technical support team. All hosting providers deploy a ticketing system no matter if they provide other ways of contacting them along with it or not, since the best way to handle an issue most often is to submit a ticket. This mode of correspondence renders the responses sent by both parties easy to track and permits the help desk support team representatives to escalate the case in case, for instance, an admin should get involved. Typically, the ticketing system is part of the billing account and is not directly linked to the hosting space, which suggests that you need to have at least two different accounts to get in touch with the customer care staff and to actually manage the hosting space. Constantly switching from one account to the other could be a bore, not to mention the fact that it takes a long time for most web hosting companies to reply to the ticket requests themselves.

Integrated Ticketing System in Shared Website Hosting

In contrast with what you may find with many other hosting providers, the ticketing system that we use with our Linux shared website hosting is an indivisible part of the Hepsia hosting Control Panel, which is included with all web hosting accounts. You will not need to memorize different logon names and passwords, as you will be able to manage your tickets and the hosting account itself in one location. So, in case you’ve got an enquiry or run into an obstacle, you can get in touch with our technical support team members momentarily. Our ticketing system features an intelligent search mechanism. This suggests that even if you have opened a myriad of tickets over the years, you’ll be able to track down the one that you need effortlessly. Also, you can read knowledge base hints on dealing with commonly encountered obstacles.

Integrated Ticketing System in Semi-dedicated Hosting

If you have a semi-dedicated server account with our company and you want to contact our help desk support team representatives, you’ll be able to post a ticket straight from your Hepsia hosting Control Panel instead of using a completely different support platform like you will have to do with the vast majority of hosting providers out there. Our integrated ticketing system will permit you to send a new ticket without any hassles and to browse through older tickets using a smart search filter. Moreover, you’ll be able to take a look at the relevant knowledge base articles that our system will present you with in accordance with the category that you select for your new ticket. You can do all of the above-mentioned operations without logging out of your Control Panel at any time, which implies that in case you come across any predicament or have a query, you can get in touch with our technicians and fix the given issue in less than 60 minutes through one single support platform.