Integrated Ticketing System in Shared Website Hosting
In contrast with what you may find with many other hosting providers, the ticketing system that we use with our Linux shared website hosting is an indivisible part of the Hepsia hosting Control Panel, which is included with all web hosting accounts. You will not need to memorize different logon names and passwords, as you will be able to manage your tickets and the hosting account itself in one location. So, in case you’ve got an enquiry or run into an obstacle, you can get in touch with our technical support team members momentarily. Our ticketing system features an intelligent search mechanism. This suggests that even if you have opened a myriad of tickets over the years, you’ll be able to track down the one that you need effortlessly. Also, you can read knowledge base hints on dealing with commonly encountered obstacles.
Integrated Ticketing System in Semi-dedicated Hosting
If you have a semi-dedicated server account with our company and you want to contact our help desk support team representatives, you’ll be able to post a ticket straight from your Hepsia hosting Control Panel instead of using a completely different support platform like you will have to do with the vast majority of hosting providers out there. Our integrated ticketing system will permit you to send a new ticket without any hassles and to browse through older tickets using a smart search filter. Moreover, you’ll be able to take a look at the relevant knowledge base articles that our system will present you with in accordance with the category that you select for your new ticket. You can do all of the above-mentioned operations without logging out of your Control Panel at any time, which implies that in case you come across any predicament or have a query, you can get in touch with our technicians and fix the given issue in less than 60 minutes through one single support platform.