24/7 Customer Support in Shared Website Hosting
We supply 24/7 billing, customer and technical support for all of our Linux shared website hosting. Even if you aren't our client yet and you have some questions, we will assist you right away and provide you with the needed info, so as to give you the choice to make the best decision when you obtain a new hosting account. We are available any time, including weekends and holidays, and we supply multiple means of communication to get in touch with us - live chat, phone, email messages and support tickets. For your convenience, we now have a couple of telephone numbers worldwide, therefore you'll be able to call the one that is closer to you. The maximum response time for your email messages and the tickets is one hour. The typical response time is no more than 15-20 min, which means that you can forget about waiting for several days to get assistance for any kind of task or issue, whatever its difficulty.
24/7 Customer Support in Semi-dedicated Hosting
We know how important it is to get quick assistance, especially if your site is not running efficiently for whatever reason. Our Linux semi-dedicated hosting feature 24/7 customer and technical support, so in case anything happens, you're able to use several methods to let us know - telephone line with several local numbers worldwide, live chat, email messages and tickets. The first two methods are for billing, pre-sales and basic issues, so in case you don't have an account yet, for instance, you'll be able to receive more info about our solutions, or we will help you with uncomplicated tech matters. The second two methods are for solely tech issues or everything that's more time-consuming as it is much easier to track the communication between you and our technical support team. The warranted maximum reply time for them is merely 1 hour, the regular one - 15-20 minutes, therefore you will not have to wait for an entire day in order to get assistance like you may need to do with other service providers.
24/7 Customer Support in VPS
When using our Linux VPS, you will never have to wait for more than one hour to receive assistance for any difficulty that you may experience regarding the server or the software that comes pre-installed with it. We warrant this short reply time for all tickets which you open via your billing Control Panel or e-mail messages that you send to our tech support team. We have local phone numbers in a couple of countries around the globe plus a live chat service where we can easily help you with billing, pre-sales and general questions. Customer and tech support is available 24/7/365 via the different means of communication, so no matter what your question or issue is, there'll always be someone to assist you quickly. When you need help with third-party software, which you cannot set up or which gives you problems, you will be able to reap the benefits of the Managed Services upgrade package that we provide for all VPS plans.
24/7 Customer Support in Dedicated Hosting
When you obtain a dedicated server through our company, you're able to contact us at any time using different channels and the max time that you'll have to wait for an answer is approximately one hour, which means that you can forget all about waiting a whole day. Our customer and technical support service is online 24/7 regardless of whether it is a holiday or a weekend and we can support you with anything related to the apps which are pre-installed on your server. To contact us about a technical issue, you'll be able to open a trouble ticket through the Help section of your billing Control Panel or you can send us an email. If you have any kind of general questions or you would like to find out about our hosting services before you order, you may also use our live chat or you can call one of the local telephone numbers that we have in different countries around the world. In the event that you'd like to receive help with third-party software that you can't install or run efficiently, you'll be able to add the Managed Services upgrade to your package and our system administrators will assist you.